Welcome to Fateh Foods. These Terms and Conditions govern your use of fatehfoods.com and your purchase of products through our online store. By accessing our website, creating an account, placing an order, or using any of our services, you agree to these Terms and Conditions.
Please read them carefully before using the website or placing an order. If you do not agree with any part of these terms, please do not use the website or purchase products from us.
1. Introduction and Acceptance of Terms
Fateh Foods operates an online store through fatehfoods.com, offering food products including spices, recipe masalas, dessert mixes, pasta, macaroni, and other food-related products.
These Terms and Conditions apply to all visitors, customers, registered users, and anyone who accesses or uses our website.
By placing an order, you confirm that:
You have read and understood these Terms and Conditions.
The information you provide is accurate and complete.
You are legally capable of entering into a purchase agreement.
You agree to comply with these Terms and Conditions.
You understand that product availability, prices, delivery charges, and promotional offers may change from time to time.
2. Definitions
For the purposes of these Terms and Conditions:
“Fateh Foods,” “we,” “us,” or “our” refers to Fateh Foods and the business operating the website.
“Website” refers to fatehfoods.com and its associated pages, features, and services.
“Products” refers to the food products and other items displayed for sale on the website.
“Customer,” “you,” or “your” refers to any person who visits the website, creates an account, or purchases products from Fateh Foods.
“Order” refers to a request submitted by a customer to purchase one or more products through the website.
“Services” refers to the online shopping, ordering, customer support, delivery coordination, and other services provided through the website.
“Third-Party Service Providers” refers to external companies that provide services such as payment processing, delivery, hosting, analytics, communications, or other business services.
3. Account Registration and Security
Certain features of the website may require you to create a customer account.
When creating an account, you agree to provide accurate and current information, including your name, email address, phone number, and other information requested during registration.
You are responsible for:
Keeping your account information accurate.
Maintaining the confidentiality of your password.
Preventing unauthorized access to your account.
Not sharing your login credentials with others.
Informing us promptly if you believe your account has been compromised.
Fateh Foods reserves the right to suspend or terminate an account where there is reasonable evidence of unauthorized use, fraudulent activity, misuse, or violation of these Terms and Conditions.
4. Product Information and Availability
We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.
Product information may include:
Product name
Product description
Ingredients
Net weight
Packaging information
Product images
Price
Availability
Usage or preparation instructions
Product images are provided for illustration and may vary slightly from the actual packaging due to photography, screen settings, printing variations, or packaging updates.
We reserve the right to correct errors, update product information, change packaging, or discontinue products without prior notice.
Food Product Information
Customers should carefully review product labels, ingredients, allergen information, preparation instructions, and other information provided with the product before consumption.
If you have a food allergy, intolerance, dietary restriction, or other concern, please review the product packaging and contact us before placing an order if you require clarification.
5. Product Quality and Authenticity
Fateh Foods is committed to providing quality food products and maintaining appropriate standards in the preparation, packaging, storage, and distribution of its products.
Products should be stored and handled according to the instructions provided on their packaging.
Once a product has been delivered, the customer is responsible for storing and handling it appropriately.
Customers should not consume a product if its packaging appears damaged, opened, tampered with, or otherwise unsuitable. In such circumstances, please contact us promptly with details and, where possible, photographs of the product and packaging.
6. Ordering Process and Order Acceptance
To place an order:
Select the products you wish to purchase.
Add the products to your shopping cart.
Review your order and quantities.
Enter the required billing and delivery information.
Select the available payment method.
Review the order details and total amount.
Submit your order.
After submitting an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily mean that the order has been finally accepted. Fateh Foods reserves the right to review and accept or cancel an order.
We may cancel or decline an order in circumstances including:
Product unavailability.
Incorrect pricing or product information.
Incorrect or incomplete customer information.
Suspected fraudulent activity.
Delivery restrictions.
Payment failure.
Unusual or excessive ordering activity.
Other legitimate business or operational reasons.
If we cancel an order for which payment has already been received, we will arrange an appropriate refund subject to the applicable payment method and refund policy.
7. Pricing and Taxes
All product prices displayed on the website are stated in Pakistani Rupees (PKR) unless otherwise indicated.
Prices may change without prior notice. However, changes made after an order has been accepted will generally not affect the agreed product price for that order, subject to correction of genuine pricing or technical errors.
Applicable taxes, delivery charges, service charges, or other fees will be displayed where applicable during the checkout process.
Fateh Foods reserves the right to correct accidental pricing or technical errors. If an order has been placed based on a clearly incorrect price, we may contact you before processing the order.
8. Payment Methods
We may provide one or more payment options, including:
Cash on Delivery (COD)
Bank transfer
Online payment
Other payment methods made available on the website
Payment methods and availability may vary depending on location and other circumstances.
For Cash on Delivery orders, the customer is responsible for paying the applicable order amount and any clearly stated COD service or delivery charges at the time of delivery.
For online payments, transactions may be processed by third-party payment providers. Fateh Foods may not directly store complete payment card information.
9. Shipping and Delivery
Fateh Foods delivers products to locations supported by our available delivery services.
Delivery times provided on the website are estimates and may vary due to:
Delivery location
Order volume
Courier availability
Weather conditions
Public holidays
Traffic or transportation issues
Unforeseen operational circumstances
We will make reasonable efforts to deliver orders within the estimated timeframe but cannot guarantee a specific delivery date unless expressly confirmed.
Customers are responsible for providing accurate delivery information, including:
Full name
Complete address
City
Phone number
Relevant delivery instructions
If an order cannot be delivered because incorrect information was provided or the customer is unavailable to receive the order, additional delivery arrangements or charges may apply.
10. Risk of Loss and Delivery Responsibility
Responsibility for the products generally passes to the customer upon successful delivery to the provided delivery address or authorized recipient.
Customers should inspect the package when received.
If the package appears damaged, opened, leaking, or tampered with, please notify the delivery personnel where possible and contact Fateh Foods promptly.
For food safety reasons, customers should follow the storage and handling instructions provided on the product packaging after delivery.
11. Returns, Refunds, and Cancellations
Food products require special consideration because of hygiene, safety, shelf life, and storage requirements.
Our Refund and Return Policy explains the circumstances under which returns, replacements, refunds, or cancellations may be accepted.
As a general principle, unopened and unused products may be considered for return where permitted by our policy and applicable circumstances.
Products may not be eligible for return or refund where they have been:
Opened or consumed.
Used or partially used.
Improperly stored after delivery.
Damaged after delivery due to customer handling.
Returned without the original packaging where the packaging is required for assessment.
Subject to conditions that make resale or safe handling unsuitable.
Damaged or Incorrect Products
If you receive an incorrect, damaged, defective, or otherwise unsuitable product, please contact us as soon as reasonably possible after delivery.
We may request:
Order number
Product details
Photographs of the product
Photographs of the packaging
Description of the issue
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Please refer to our Refund and Return Policy for the complete requirements and applicable timeframes.
12. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been processed or handed over to a delivery provider, cancellation may no longer be possible.
If cancellation is accepted after payment has been made, the refund process will depend on the payment method and applicable circumstances.
Fateh Foods reserves the right to decline cancellation requests where the order has already entered the dispatch or delivery process.
13. User Responsibilities and Conduct
When using our website, you agree not to:
Provide false or misleading information.
Use another person’s account without authorization.
Attempt to gain unauthorized access to our systems.
Interfere with website functionality.
Introduce malicious software or harmful code.
Use the website for unlawful purposes.
Attempt fraudulent transactions.
Abuse promotional offers.
Copy or misuse website content without permission.
Submit inappropriate, offensive, or unlawful material through website forms.
Use automated systems to interfere with the website or collect information without authorization.
We reserve the right to restrict access, cancel orders, suspend accounts, or take other appropriate action where misuse or prohibited activity is identified.
14. Intellectual Property Rights
Unless otherwise stated, the content appearing on fatehfoods.com belongs to Fateh Foods or is used with appropriate authorization.
This may include:
Logos
Brand names
Product photographs
Product descriptions
Website design
Graphics
Text
Videos
Marketing materials
Page layouts
Other website content
You may view and use the website for personal shopping and legitimate business purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.
15. User-Submitted Content
If you submit reviews, comments, photographs, feedback, suggestions, or other content to Fateh Foods, you are responsible for ensuring that the content is accurate and does not violate the rights of others.
You should not submit content that is:
Illegal
Abusive
Defamatory
Misleading
Infringing
Malicious
Offensive
Unrelated to the relevant product or service
Fateh Foods reserves the right to remove or decline user-submitted content where appropriate.
16. Privacy and Data Protection
Your privacy is important to us.
Information collected through your use of fatehfoods.com may include account information, contact details, billing and delivery information, order information, technical data, cookies, and other information described in our Privacy Policy.
Our Privacy Policy explains:
What information we collect.
How we use information.
How information may be shared.
How cookies are used.
How we protect information.
Your available privacy rights.
How to contact us regarding privacy matters.
By using the website, you acknowledge that you have reviewed our Privacy Policy.
17. Promotions, Discounts, and Offers
From time to time, Fateh Foods may offer discounts, promotional codes, free shipping offers, special prices, or other promotions.
Promotional offers may be subject to:
Specific dates
Minimum order values
Product restrictions
Customer eligibility
Geographic restrictions
Limited availability
Other stated conditions
Unless specifically stated otherwise, promotions cannot be combined with other offers.
Fateh Foods reserves the right to modify, suspend, or withdraw a promotional offer where necessary.
18. Website Availability
We aim to keep fatehfoods.com available and functioning properly. However, temporary interruptions may occur due to:
Maintenance
Technical problems
Hosting issues
Security incidents
Internet or network failures
Updates
Circumstances beyond our reasonable control
We do not guarantee that the website will always be available, uninterrupted, or completely free from errors.
19. Disclaimer
We make reasonable efforts to ensure that information published on the website is accurate and useful.
However, website content may occasionally contain typographical errors, technical errors, outdated information, or unintended inaccuracies.
Fateh Foods reserves the right to correct or update website information at any time.
Product information should not replace information printed on the actual product packaging. Customers should always follow the product label, preparation instructions, storage instructions, and applicable food safety guidance.
20. Limitation of Liability
To the extent permitted by applicable law, Fateh Foods will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products where such liability cannot reasonably be attributed to Fateh Foods.
This may include losses arising from:
Website interruptions
Delays outside our reasonable control
Incorrect customer-provided information
Improper storage or handling of products after delivery
Misuse of products
Unauthorized access caused by circumstances outside our reasonable control
Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
21. Food Safety and Allergies
Customers are responsible for reviewing product labels and ingredient information before consuming any product.
If you have allergies, food intolerances, dietary restrictions, or other health-related concerns, please check the product packaging carefully.
Where you require additional information about ingredients or product suitability, contact Fateh Foods before consuming the product.
Fateh Foods cannot be responsible for an adverse reaction resulting from a customer’s failure to review applicable ingredient, allergen, storage, or preparation information.
22. Governing Law and Dispute Resolution
These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection rights that may apply.
If a dispute arises between you and Fateh Foods, we encourage you to contact us first so that we can attempt to resolve the matter informally.
Where a dispute cannot be resolved through direct communication, it may be referred to the appropriate court, authority, or dispute-resolution mechanism having jurisdiction under applicable law.
23. Changes to These Terms and Conditions
Fateh Foods may update these Terms and Conditions from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.
Your continued use of the website after updated Terms and Conditions are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
We encourage customers to review this page periodically.
24. Contact Information
If you have questions about these Terms and Conditions, an order, product, delivery, refund, or any other matter related to Fateh Foods, please contact us.
For order-related inquiries, please include your order number where available so that our team can assist you more efficiently.
25. Your Agreement
By using fatehfoods.com, creating an account, placing an order, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these terms, please discontinue use of the website and do not place an order.
Thank you for choosing Fateh Foods. We appreciate your trust and look forward to serving you.
Last Updated: 12-08-2026
Important: This template is written for practical website use but should be reviewed by a qualified Pakistani legal professional before publication, particularly regarding consumer protection, taxation, e-commerce regulations, privacy/data protection, and jurisdiction-specific requirements.
