At Fateh Foods, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or use fatehfoods.com, how we use it, when it may be shared, and the choices available to you.
By using our website, creating an account, placing an order, subscribing to our communications, or contacting us, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through the Fateh Foods website, including when you browse our products, create an account, place an order, submit an inquiry, subscribe to our newsletter, or otherwise communicate with us.
We aim to collect only the information that is reasonably necessary to provide our products and services, process orders, improve our website, and communicate with customers.
2. Information We Collect
Depending on how you use our website, we may collect different types of information.
Personal Information
When you create an account, place an order, contact us, or submit a form, we may collect information such as
Full name
Email address
Phone or mobile number
Billing address
Shipping or delivery address
Account login information
Order and purchase details
Communication preferences
Information you provide through customer service inquiries
If you apply for a distributor opportunity or submit a job application, we may collect additional information specifically requested through those forms.
Payment Information
When you make a payment online, payment information may be processed by the relevant payment service provider. We generally do not need to store your complete payment card details on our website.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website or source
General website interaction and usage information
This information helps us understand how visitors use our website and improve its performance.
3. Information Collected When You Create an Account
If you create an account on fatehfoods.com, we may collect your name, email address, contact information, delivery details, and other information required to manage your account.
Your account information may be used to:
Create and maintain your customer account
Process and manage orders
Save delivery and billing information
Provide order history
Communicate about your account
Respond to customer support requests
Improve your shopping experience
Please choose a strong password and do not share your password with other people. You are responsible for maintaining the confidentiality of your account credentials.
4. How We Use Your Information
Fateh Foods may use collected information for legitimate business and customer-service purposes, including:
Processing and delivering orders
Confirming purchases and payments
Providing customer support
Responding to questions and inquiries
Managing customer accounts
Improving products and website functionality
Personalizing the shopping experience
Sending service-related communications
Sending promotional communications where permitted
Understanding customer preferences and website usage
Preventing fraud, abuse, and unauthorized activity
Maintaining website security
Complying with applicable legal and regulatory requirements
We do not use personal information for purposes that are unrelated to the reason it was collected unless we have a legitimate basis or are otherwise permitted or required to do so.
5. Order and Delivery Information
When you place an order, we need certain information to fulfill it. This may include your name, phone number, email address, billing information, and delivery address.
We may use this information to:
Confirm your order
Prepare your products
Arrange delivery
Contact you regarding delivery
Resolve order-related issues
Provide after-sales support
Where necessary, relevant delivery or logistics providers may receive the information required to complete your delivery.
6. How We Share Information
Fateh Foods does not sell your personal information as a commercial product.
We may share limited information with trusted third parties when it is necessary to operate our business or provide services to you.
These parties may include:
Payment Service Providers
Payment providers may process transaction information when you choose an online payment method.
Delivery and Logistics Providers
We may provide your name, phone number, address, and order information to delivery partners so that your order can be delivered.
Website and Technology Service Providers
We may use third-party companies to provide services such as website hosting, security, analytics, email delivery, technical support, and website functionality.
Professional or Legal Services
Information may be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, or protect the safety and security of our customers, employees, or business.
Third-party service providers are expected to handle information appropriately and only for the purposes for which it has been provided.
7. Cookies and Tracking Technologies
Fateh Foods may use cookies and similar technologies to make our website function properly and to understand how visitors use the site.
Cookies may be used for purposes such as:
Keeping products in your shopping cart
Maintaining login sessions
Remembering selected preferences
Improving website functionality
Understanding website traffic
Measuring the effectiveness of marketing
Improving the overall customer experience
Some cookies are essential for the website to function, while others may be used for analytics or marketing purposes.
Managing Cookies
Most modern web browsers allow you to control or delete cookies through their settings. You can choose to block certain cookies, but doing so may affect some website features, including account functions or shopping-cart functionality.
8. Analytics and Third-Party Services
We may use analytics and other third-party technologies to understand website traffic and improve the performance and usability of fatehfoods.com.
These services may collect information such as device type, browser information, pages visited, approximate location, and website interactions.
Third-party services operate under their own terms and privacy policies. Where appropriate, we recommend reviewing the privacy information provided by those services.
9. Marketing and Promotional Communications
If you choose to subscribe to our newsletter, promotional communications, or other marketing services, we may use your email address or other contact information to send information about:
New products
Special offers
Promotions
Recipes and food-related content
Company news
Other relevant Fateh Foods updates
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending important service-related messages, such as order confirmations, delivery updates, or account notifications.
10. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
Depending on the type of information and the services involved, security measures may include:
Secure website connections
Access controls
Password protection
Security monitoring
Regular software and system updates
Limited access to personal information
Secure handling of customer and order information
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
11. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, meet legal or regulatory requirements, and protect our legitimate business interests.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal and business requirements.
12. Your Privacy Rights
Depending on applicable law, you may have rights concerning the personal information we hold about you.
These may include the right to:
Request access to your personal information
Ask us to correct inaccurate information
Request deletion of certain information
Ask about how your information is being used
Withdraw consent where processing is based on consent
Opt out of promotional communications
Request information about certain data-sharing activities
Some requests may be subject to legal, contractual, or legitimate business limitations.
To protect your account and personal information, we may need to verify your identity before completing certain requests.
13. Updating Your Information
If you have a customer account, you may be able to update certain information through your account area.
You can also contact us if you believe your personal information is inaccurate or needs to be updated.
Please provide enough information for us to identify the relevant record and understand the requested change.
14. Requesting Deletion of Your Information
You may contact us to request deletion of personal information where applicable.
Please note that certain information may need to be retained for legitimate purposes, such as:
Completed transactions
Tax and accounting records
Legal requirements
Fraud prevention
Dispute resolution
Enforcement of agreements
Where deletion is not possible or legally required information must be retained, we will explain the applicable limitation where appropriate.
15. Children’s Privacy
Fateh Foods does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Our website and online shopping services are intended for users who are legally able to use them and make purchases.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action.
16. Links to Other Websites
Our website may contain links to third-party websites, including payment services, social media platforms, delivery services, or other websites.
Once you leave fatehfoods.com, this Privacy Policy may no longer apply. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Fateh Foods is not responsible for the privacy practices, content, or security of third-party websites.
17. Data Transfers and Service Providers
Some technology, hosting, analytics, payment, communication, or other service providers may process information from locations outside your immediate geographic area.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.
18. Fraud Prevention and Website Security
We may use personal information and technical information to identify suspicious activity, prevent fraudulent transactions, protect customer accounts, and maintain the security of our website.
This may include reviewing information associated with unusual orders, account activity, payment attempts, or other potentially unauthorized activity.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date shown at the beginning of this policy.
Where appropriate, significant changes may also be communicated through our website, email, or other suitable channels.
We encourage you to review this page periodically so that you remain informed about how we handle personal information.
20. Contact Us About Privacy
If you have questions, concerns, or requests relating to this Privacy Policy or the way your personal information is handled, please contact us.
For privacy-related requests, please include “Privacy Request” in the subject line of your email where possible.
We will make reasonable efforts to review and respond to privacy inquiries within an appropriate timeframe.
21. Your Trust Matters to Us
At Fateh Foods, we understand that providing personal information requires trust. We aim to handle customer information responsibly, transparently, and only for legitimate business and service purposes.
Thank you for trusting Fateh Foods for your food and grocery needs.
